Frequently Asked Questions
Prior to check-out, please make sure you are using compatible web browsers.
If the checkout page will not proceed through the checkout process, please take a screenshot of the problem and contact us at firstname.lastname@example.org
If you'd like to change or remove an item in your order, please contact us at email@example.com for details on order change requests. Orders cannot be modified once they are being processed.
No, you do not. Your order is being processed, and you’ll receive an email confirmation once it ships. Please do not place a duplicate order.
If you have questions, please email firstname.lastname@example.org and a team member will reach out as soon as they can. Monday to Friday: 9:00 am to 5:00 pm CST.
It takes 24-48 hours to process the order placed Monday through Friday. All orders will be FREE shipped. The order takes 5-9 business days to deliver (excludes customs/clearance delays).
While most packages arrive on time, there are circumstances that are out of control like natural disasters, holidays, heightened customs clearance or inspection, or transportation delay caused by carrier service and that may cause shipping postponements.
You will receive an automated email containing the tracking number after your order is shipped out.
We have a 90-day return policy for any purchases for items that are unused, undamaged and in their original condition. Please contact us at email@example.com for details.