It takes 24-48 hours to process the order placed Monday through Friday. All orders will be FREE shipped. The order takes 5-9 business days to deliver (excludes customs/clearance delays).
While most packages arrive on time, there are circumstances that are out of control like natural disasters, holidays, heightened customs clearance or inspection, or transportation delay caused by carrier service and that may cause shipping postponements.
You will receive an automated email containing the tracking number after your order is shipped out.
For more information, please contact us by e-mail at firstname.lastname@example.org
Your 100% satisfaction is important for us. We offer a 90-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 90-days Return & Exchange Policy, since the day item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email email@example.com with the subject 'Returns' and include your order number, name and the reason for the return.
- Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
- If the refund is approved, then it will be processed, and a credit will automatically be applied to customer's credit card or original payment method shortly after.